How long does shipping take?
Once your order has been dispatched, shipping usually takes about 3-5 business days via FedEx.
If I place my order today, when will I receive my hat?
We do all we possibly can to ensure you receive what you’ve ordered as quickly as possible. Please give us 1-2 days to process your order. Shipping times vary depending on your location. For more information, please check Delivery.
Do I need to pay any customs duties, taxes or fees?
Please note that once your order arrives in the destination country, local guidelines apply and you may need to pay duties or taxes. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
What if an item is out of stock?
We hand-finish each and every one of our products in our Budapest-based studio so we only have a limited number of products and colours in stock. If your dream headwear happens to be unavailable, make sure to get in touch with us so we can let you know as soon as we have the product available again. Drop us an e-mail at firstname.lastname@example.org.
Where can I buy your hats?
All our products are available in Margot store in Budapest and on our webshop.
Where are your hats made?
All our products are made in our Budapest based studio.
Do you have a showroom?
Yes. Our studio, located in the very heart of Budapest, has a showroom and we would love to see you there. Would you like to schedule an appointment? Just give us a call at +36205024911, or send us an email at email@example.com.
What are your winter hats made of?
We use ethically sourced fur felt. Quality is our top priority and fur felt is simply the best material out there. It might be more expensive than wool but it lasts much longer. If treated right, your headwear will look as good as new for a very long time.
How do I know my hat size?
Check our size guide for a detailed guide.
What if nothing is available in the right size for me?
Don’t worry, we are here to help. Just drop us a line at firstname.lastname@example.org and we will get back to you soon with some suggestions.
How do I clean my hat?
Spot clean only. Please be careful when trying to remove a stain with a damp cloth and never put your headwear in a washing machine.